Many web stores have online chat functions which allow shoppers to chat with sales / customer support while the shoppers are still on the their websites. Quite often, these chat support features are outsourced to 3rd party vendors. And the good news is that many of these 3rd vendors are looking for remote sales chat agents to handle the chat support. Some of these jobs are strictly commission based, some also pay by the hours. If you enjoy chatting online and like flexible working hours, maybe being an online chat agent could be the perfect “work at home” job for you. Let’s take a look at some of the best vendors you can work for as an online sales / customer support chat agent:
Call Center International – Call Center International (CCI) is a US-based telemarketing and customer service company which allows companies to benefit from custom designed solutions that are delivered in over 30 different languages. Currently, CCI is looking for agents who speak one of the following languages – Albanian, Arabic, Bosnian, Bulgarian, Croatian, Greek, Gujarati, Hindi, Macedonian, Malayalam, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Spanish, Tagalog, Tamil, Urdu, Vietnamese, Visaya. If you don’t see your language listed, please check back with them later.
liveops – LiveOps has over 20000 independent chat agents working with companies all over the world. How much can you make by providing services to LiveOps clients? That completely depends on your performance, the volume of service you provide, and the type of programs you choose. Generally speaking, you get paid $0.25 per minute of talk time, some programs offer a base rate, commission bonus, or strictly on commission. Is there any fee? All applicants are required to pass a background and credit check, which costs $65, and is provided by LiveOps’ partner, FirstAdvantage.
Needle – According to Needle, there are several major benefits for using their services: Average order values rise by over 20%, 44% of online customers say that they want to talk to a live sales person online, and 25% of customers make a purchase within 24 hours of chatting with a Needler. By chatting online with customers in real-time, you can earn money, and as well as points to use in their online stores. It takes 20 minutes to fill up an online application, 30 minutes for a skill and competency test, and another 3 to 4 days for application approval.
Talk2Rep – Talk2Rep is a Fort Lauderdale based call centre and contact management services provider with multiple operations in the US and the Dominican Republic. Being their chat agent, you have the choice of working in their US or Dominican Republic facilities or at home in the US. To get an idea of what jobs are available and their respective requirements, check out the above website. For example, right now there is a tele sales chat agent position with 30 openings available, some of the requirements include the ability of typing at least 50 WPM with 0 errors, and handling of 3 chats concurrently.
Working Solutions – Working Solutions guarantees that new clients will achieve an 8-14% increase in ROI while meeting or improving their current service levels. Right now, 19 “work at home” jobs are available. So far, Working Solutions provides the most comprehensive details on their website. Here are a few FAQs that you might be interested in.
Do you have a referral program? Yes. If you were referred to us by one of our agents, be sure to list them on your application, so they can receive credit for bringing us another qualified agent.
How much can I earn? Each project is paid differently. Some pay by the record or entry, while others pay by talk minutes, sales, or a combination of both. Some may be paid a set amount per project. Agents have earned the equivalent of anywhere from $7.50 per hour to $30 per hour, depending on the project. Your income will vary greatly based on the work you are doing, how successful you are, how much work is available, and how many hours you choose to work.
How will I get paid? We offer direct deposit, or checks by mail. Checks are issued every other week to those who have invoiced for work completed.